Gol Airlines Phone Number
Customer Service Plan
Offering the most reduced charge Accessible
We will unveil on our site, at the ticket counter, or when you call our Reservation Center to ask about an admission, that the most minimal charge offered by GOL to the overall population for the schedule you have mentioned might be accessible somewhere else
Telling buyers of known postponements, retractions and redirection
We will give full and opportune data on the status of known deferrals, undoings, and redirection inside 30 minutes of GOL getting mindful of the adjustment in the status of the flight: By making declarations in the loading up door zone and using Gate Information. Upon demand, through our Gol Airlines Reservations Phone Number framework +1-(855) 915-0329. On our site www.voegol.com.
Conveying stuff on schedule
It is our goal to convey client's stuff on schedule; in any case, if this doesn't happen, we will put forth every sensible attempt to restore lost things inside 24 hours. We will repay clients for sensible costs that outcome because of a postponement in conveyance as needed by material peaceful accords for worldwide flights and discount travelers for any expense charged to ship a pack if that sack is lost. On the off chance that we can't discover client's sack inside 21 days for global flights it will be viewed as lost and we will discount the client for any expense charged to ship your pack Customers need to inform a Gol Airlines Customer Service worker at the air terminal on the off chance that they can't discover their stuff.
Danger free undoing
Whenever Ticket is bought, clients have 24 hours to drop it in any way, shape or form and get a full discount, including any prepaid expenses and Direct Ticketing Charges—with no wiping out charge if the buy is made in any event 7 days ahead of time of flight. In the event that the buy is made at any rate multi week ahead of time of flight, Gol Airlines Customer Service Phone Number will give ticket discounts inside 7 days for MasterCard buys, and inside 20 business days for money or check buys We will give discounts for qualified homegrown and global tickets inside seven business days subsequent to getting a total discount demand for MasterCard buys and inside 20 business days in the wake of accepting a total discount demand for buys made with money or check.
Appropriately obliging travelers with inabilities and kids voyaging alone including during landing area delays
We will give the accompanying help to all the clients that may require an additional assistance.
On account of flights that start or end in the United States, and at air terminals regarding those flights, we will give the help needed by section 382 of the guidelines of the United States Department of Transportation. Clients with physical, visual and hearing inabilities, with diminished portability, seniors matured more than 60 years, pregnant ladies, breastfeeding ladies, individuals with lap kid (under 2 years of age) or some other individual with a particular condition that restricts his/her self-sufficiency as a traveler will have an uncommon line to registration and boarding and will be pre-boarded.
Clients with physical, visual and hearing inabilities or with diminished portability that may be voyaging alone will be exceptionally helped through his/her way from registration at the beginning station to the appearance relax at objective station to the degree needed by material guidelines.
Travelers that require uncommon administrations, for example, cot, compact oxygen concentration, hatchery or respirators, should contact our call community in any event 48h preceding takeoff time. Compact oxygen concentrates, hatcheries and respirators are acknowledged, as long as they are endorsed by FAA and are battery worked (GOL acknowledges non spillable batteries as it were). We advise you that valuable oxygen chambers and cots should be given by GOL. As per wellbeing and clinical approaches, travelers won't be permitted to utilize their own.
Chambers containing packed gas are possibly acknowledged as checked things in the event that they are void or contain under 40 psi. GOL will have a devoted individual to manage explicit issues identified with clients with unique requirements. This CRO (Complaint Resolution Official) can be reached through the nearby door specialists by telephone from US Airports Stations.
Help to unaccompanied minors is likewise accessible. Youngsters matured between 5 to 12 years of age can travel alone, yet will compulsorily be helped by our representatives through their whole excursion until they are directed to their folks/legitimate mindful individual. Charges are applied for this administration. For kids matured between 12 to 18 years of age, this unique assistance isn't obligatory, it is discretionary and charges are applied. In any case, an exceptional documentation is essential for this client to travel alone, for example, formal approval gave at a public accountant's office from the two guardians. For additional data about documentation of minors or some other uncommon assistance, visit www.voegol.com or contact our call place: +1-(855) 915-0329.
Meeting clients basic necessities during protracted landing area delays as needed by guideline and our emergency course of action
In case of an extensive landing area delay, GOL will give those facilities recorded in its Tarmac Delay Plan.
Taking care of "knock" travelers with decency and cosistency on account of an oversold flight
Dropping arrangements, long standing customer rules, airplane seating setup, and latrine accessibility are unveiled on www.voegol.com and upon demand, by calling reservation deals +1-(855) 915-0329
- Wiping out Policies
- Rules for Frequent Flyers
- Plane setup
- Accessibility latrine
Telling clients in an opportune way of changes in your movement agenda
We will endeavor to get in touch with you, through contact data gave in your booking, about changes in your movement agenda when the occasion is in progress. Guaranteeing responsiveness to client grumblings. We will recognize receipt of composed client objections inside 30 days of their receipt, and will send a considerable reaction inside 60 days of getting the grumbling. On account of composed grievances concerning the US Department of Transportation's principles with respect to travelers with in capacities which are shipped off us inside 45 days after the occurrence, we will give a dis positive reaction inside 30 days after receipt.
Recognizing the Administrations GOL gives to relieve traveler burdens coming about because of flight, abrogations and misconnects
In instances of flight retractions or misconstructions, notwithstanding some other estimates relevant under this Gol Airlines Customer Service Plan:
- I. I. GOL will rebook the client with no expenses to the following accessible flight or another organization flight
- II. GOL will give material offices to the influenced clients. These material offices comprise of dinner, transport and additionally inn vouchers, when relevant.
- In the event that the client lives at a similar city as the Airport of the deferral or misconnection the inn office won't be advertised.
- Vouchers for the material offices will be given by GOL representatives and will be distributed to the clients. Clients will likewise get close by another ticket with their new flight.
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